Last updated January 10, 2025



Puzzle AI Voice AI Service Terms of Use

Article 1 (Purpose)

The purpose of these Terms is to define the rights, obligations, and other necessary matters between Puzzle AI Co., Ltd. (hereinafter referred to as the “Company”) and customers (hereinafter referred to as “Customers”) who wish to use the Voice AI Service (hereinafter referred to as the “Service”) provided by the Company.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:
  • “Voice AI Service” refers to a service that recognizes the Customer’s voice data and automatically converts it into text, as well as a management tool for editing voice recognition settings.
  • “Voice AI Engine” refers to an engine equipped with an artificial intelligence model that automatically recognizes and extracts text from voice data when the Customer uses the Service.
  • “Service-Related Data” refers to real-time transmitted voice data and setting data generated for voice recognition settings during the use of the Service.

Article 3 (Establishment and Effectiveness of the Service Use Agreement)

1. The Service use agreement is established when the Customer agrees to these Terms, applies for the Service, and the Company approves the application.
2. Matters not specified in these Terms shall be governed by the Company’s general service terms, relevant laws, customary practices, and specific solution descriptions provided on the Company’s website.

Article 4 (Compliance and Warranty)

1. The Customer must comply with these Terms and applicable laws when using the Service. If any issues arise due to the Customer’s non-compliance (including lawsuits or legal claims from government agencies or rights holders), the Customer shall indemnify the Company and bear all costs and efforts to resolve the matter. If the Company suffers damages due to such issues, the Customer must fully compensate for all damages. However, this does not apply if the damages arise from the Company’s fault.
2. With the Customer’s consent, the Company may acquire, store, and utilize voice data within the scope necessary for improving engine performance.
3. The Company may request the Customer to provide necessary information or supporting documents to objectively and reasonably verify compliance with this Article, and the Customer must comply with such requests.
4. If the Company confirms a violation of this Article by the Customer or receives a report of such a violation, the Company may take appropriate actions as per the service terms.

Article 5 (Data Backup)

1. During the Service use period, the Company may back up the Service-related data stored on the service server at any time before the termination of the Service agreement, in accordance with applicable laws and the Company’s privacy policy.
2. After the termination of the Service agreement, the Company may delete the Service-related data and shall not be responsible for any loss of data resulting from the Customer’s mistake or arbitrary actions.

Article 6 (Intellectual Property Rights)

If the Company provides any programs, designs, trademarks, or other intellectual property to the Customer for the provision of the Service, such provision grants only a limited right to use within the scope necessary for the Service. Under no circumstances does this grant the Customer any rights beyond this limited usage.

Article 7 (Customer’s Personal Information and Data Protection)

1. To support dispute resolution and prevention, the Company retains the recognition processing results of voice data transmitted by the Customer (recognition results and execution logs) during the term of the Service agreement. Upon termination of the agreement, such data will be deleted within seven (7) days from the termination date.
2. If necessary for using the Service, the Customer may provide the Company with user-related personal information or data containing personal information that they possess or manage. In such cases, the Customer must review relevant laws, such as the Personal Information Protection Act, and obtain user consent for the provision of personal information to third parties.
3. If the Customer violates this Article, resulting in damage to the Company or a third party, the Customer shall compensate for all damages suffered by the Company or the third party.

Article 8 (Service Fees)

1. The details and any changes related to the Service fees shall be provided in the service agreement through the Company’s business representatives.
2. The Service fees are determined based on the terms specified in the service agreement.

Article 9 (Service Performance)

1. The Company is not responsible for any Service disruptions caused by reasons attributable to the Customer.
2. The Company does not guarantee the reliability or accuracy of responses provided to users through the Service. The Company makes no warranties regarding the accuracy or truthfulness of response results.

Supplementary Provisions

These Terms shall take effect from January 10, 2025.