Get answers to some of our most commonly asked questions.
What is PuzzleAI?
PuzzleAI is a software company that specializes in speech recognition tool development for the medical industry.
What measures are in place to protect patient confidentiality?
We maintain ISO 9001:2015 compliance, host our services on AWS servers, and follow strict internal data handling best practices to ensure the security and confidentiality of patient information.
Do you offer trial periods for your products?
Yes, we offer a trial period of up to two months to help familiarize potential customers with our products and provide customization for the best user experience.
What are the minimum hardware and software requirements for using PuzzleAI products?
Our products require Windows 8.1 (64-bit) or higher. Any standard microphone or headset can be used with our software.
How easily does PuzzleSDK integrate with existing EMR systems?
Our SDK facilitates seamless integration with your EMR provider, ensuring that enhanced voice functionalities can be added smoothly. We also support HL7 and FHIR standards for compatibility.
How long is the integration process?
Integration timeframe can vary dependent on the integration solution: SDK integration, for example, will be dependent on the project's developers, while standard app integration could be 2-3 days.
Do you comply with healthcare regulations in different countries?
We are currently pursuing compliance with US regulations, including HIPAA and SOC, while collaborating with partners to meet requirements in future markets.
